KnowBrainer Inc Returns policy: The KnowBrainer website includes a 30-day customer satisfaction, no restock fee guarantee, on everything we sell; even software. You only need to request an RMA (return merchandise summarization) through Sales@KnowBrainer.com. Shipping and handling charges are non-refundable. For returns via mail, you must request an RMA number from us, carefully package the product, and we must physically receive the return within the 30 day period. KnowBrainer reserves the right, at its sole discretion, to reject any return that does not comply with these requirements.
Make a return by mail:
To request a return by mail, the purchaser MUST perform one of the following: - Call us at (615) 884-4558 (or fax at (615) 229-0270) with purchase information such as Name, Address, Phone number, and Email Address of purchaser, Date of Purchase, item to be returned and reason why.
- Send us an email at sales@knowbrainer.com to request an RMA and we do demand an RMA. KnowBrainer not only demands an RMA but we demand an excuse although quite literally any excuse will do including buyer remorse. The RMA is limited to 7 days. Beyond the initial 7-day period, KnowBrainer reserves the right to refuse the product upon return and to refuse to issue a refund of the purchase price. The product will be returned immediately to the purchaser’s address on file.
Send your purchase and receipt to our Returns Department and receive either a refund or a merchandise credit:
KnowBrainer Inc.
Attention: Returns Department
718 Rogue Forks Rd
Bethpage TN 37022
Restocking Fees:
We do not charge a "restock fee" when products are returned in "resellable" condition and with all manufacturer's packaging and literature. We will, though, ask that you pay any shipping costs associated with returning the product to us. In the unlikely event that a product is returned damaged or showing evidence of wear, we reserve the right to charge a 15% restocking fee. As stated above, if there are parts missing and the product cannot be resold as a working "used" product, we will not issue a refund and will return your product to you.
Contact numbers for warranty claims and manufacturer's technical support:
Should a product fail to work properly after the initial 30 day period we will ask you to take up the issue with the manufacturer and will assist you as needed in finding proper channels for making your warranty claim with the manufacturer.
Andrea: 800-707-5779 or 631-719-1800
Buddy (Insync Speech Technologies): (905) 488-9719
Dictaphone: 800-654-1187
Jabra: 800-327-2230
Olympus: (800) 622-6372
Philips: (212) 536-0500
Plantronics: (800) 544-4660
Revolabs: 1-800-326-1088
Samson: 631-784-2200 or 800-372-6766
Sennheiser: (860) 434-9190
Speechware: +32 2 733 16 87
or online support window Umevoice/theBoom: 415.883.1500
VXI: 800.742.8588
audio-technica: 330-686-2600
Grundig: 800-795-5484
Nuance: 800-654-1187
Still have questions?
Our professional staff is ready to help you. Please call Customer Service at
1-615-884-4558, Monday - Friday 9:00 AM - 4:00 PM CST.
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