KnowBrainer Shipping Policy

                                                                 


KnowBrainer Inc Shipping Policy
We reserve the right to cancel any domestic or international order based on fraud or deception. Further, we will contact the purchaser by email and/or phone to verify the order, shipping address and payment method if deemed necessary by KnowBrainer employees.
Order by 2 PM EST (1 PM CST), we'll ship the same day, however we will do our best to get your order shipped even if you order by 3 PM EST.
Domestic orders placed by 2 PM Eastern Standard Time will be packed and shipped the same day, pending verification of billing information and the shipping method selected.
No international orders will be delayed whatsoever except by unforeseen circumstances out of our control, such as customs.
Out-of-stock items will be processed as quickly as possible, but cannot be shipped out the same day.
Domestic Shipping (includes United States and the U.S. Territories*) and International Shipping
  1. Choose from one of five Domestic shipping options:

    FedEx Shipping Services

    • FedEx Express Saver®
    • FedEx 2Day®
    • FedEx Standard Overnight®
    • FedEx Priority Overnight®
    • FedEx First Overnight®

    *U.S. Territories include Puerto Rico, U.S. Virgin Islands, Guam, American Samoa, Palau, and the Northern Mariana Islands

  2. Choose from one of three International shipping options:

FedEx Shipping Services

  • FedEx International Economy®
  • FedEx International Priority®
  • FedEx International First®

Next Day and Second Day Shipping

  • All FedEx next-day orders will be delivered on the next business day. If an order is placed on Friday by 2:00 PM EST, the shipment should be received by the customer on Monday, pending credit card verification. Any order placed on a weekend will be shipped on the next business day. Business days are Monday through Friday.
  • All FedEx 2-day orders will be delivered in two business days. If an order is placed on Friday by 2:00 PM EST, the shipment should be received by the customer on Tuesday, pending credit card verification. Any order placed on a weekend will be shipped on Monday. Business days are Monday through Friday.
  • Any back-ordered item(s) in your purchase will be shipped to you separately at no extra charge via standard shipping when they become available.

Back-ordered items

  • All in-stock products generally ship within 24 hours of the order being placed. When available, the back-ordered item(s) will ship, free of charge to the customer. Domestic backordered items are usually shipped within 3-7 business days.

Additional Shipping Details

  • Orders to PO. Boxes, APO/FPO/DPO are not allowed.
  • We will notify you of any complications with your credit card.
  • Shipping rates are per order, not per package.
  • All FedEx Second Day orders placed prior to 2pm Eastern time will be delivered within two business days.
  • If we are unable to verify your credit card, that may delay shipping.

International Shipping

  • All international orders are shipped via FedEx and take approximately 2-4 days for delivery (unless your address qualifies for other shipping options.)
  • Rates vary based on total weight and final destination. Pricing does not include duties, insurance costs, or value-added taxes. If assessed, these charges are the responsibility of the package recipient, who will be billed by the local Customs office.
  • We will notify you of any complications with your credit card.
  • While we ship to all countries, we have found that certain ordering patterns to certain countries are often indicative of fraud. As such, all orders are subject to manual processing, security screening, and cancellation. Any funds processed on orders that KnowBrainer cancells prior to shipment will be refunded.
  • Please note that refunds will not be issued for any order that is refused or abandoned by the intended recipient, orders that can't be delivered due to an address error, or orders seized by Customs.